Growth Support Associate – Farming Team

Company: Antique Network Solution Pvt. Ltd.
Product: Payfin
Location: JP Nagar Phase 1, Bengaluru
Job Type: Full-time | Work from Office

About Payfin

Payfin is a payment technology platform focused on helping businesses manage their payment collections and payouts through secure, API-driven payment infrastructure.

Our solutions enable businesses to streamline payment acceptance, collections, disbursements, and related payment operations through technology-led solutions.

Role Overview

We are looking for a Growth Support Associate – Farming Team to manage and grow relationships with our existing Payfin merchants and business clients.

This role combines Customer Success, Relationship Management, Account Management, and Growth. You will be responsible for understanding existing customers' business requirements, ensuring they receive the right support, increasing product adoption, and identifying opportunities to grow revenue from existing accounts.

The ideal candidate should be highly communicative, proactive, commercially aware, and comfortable working with business clients.

Key Responsibilities

Customer Relationship Management

- Manage relationships with assigned existing Payfin merchants and clients.
- Act as the primary point of contact for day-to-day customer requirements.
- Build strong and long-term relationships with merchants.
- Conduct regular customer calls and follow-ups to understand their business needs.
- Maintain a strong understanding of each customer's business, payment flows, and requirements.

Customer Success & Support

- Ensure a smooth customer experience after onboarding.
- Understand and coordinate resolution of customer queries related to collections, payouts, settlements, transactions, APIs, and account-related requirements.
- Coordinate with Operations, Tech,



Finance, Product, and Compliance teams for issue resolution.
- Follow up on open issues and ensure timely closure.
- Proactively identify customer concerns and escalate critical issues when required.

Account Farming & Revenue Growth

- Identify opportunities to increase business from existing merchants.
- Monitor customer transaction volumes and account activity.
- Identify opportunities for upselling and cross-selling Payfin products and services.
- Understand customer requirements and recommend suitable Payfin solutions.
- Identify opportunities for increasing transaction volumes, payment methods, or product adoption.
- Work towards achieving assigned account growth and revenue targets.

Merchant Engagement

- Maintain regular communication with customers through calls, email, WhatsApp, and meetings.
- Understand upcoming business requirements, transaction volumes, and expansion plans.
- Engage customers proactively rather than waiting for support requests.
- Collect customer feedback and communicate relevant insights to the internal teams.
- Support customer retention by ensuring issues and concerns are addressed effectively.

Internal Coordination

- Coordinate with Sales, Operations, Technology, Finance, Product, and Compliance teams.
- Ensure customer requirements are communicated clearly to the relevant teams.
- Follow up internally until customer requirements are successfully completed.




- Maintain clear documentation of customer interactions and pending actions.

Reporting & MIS

- Maintain accurate customer/account information.
- Track customer transactions, engagement, issues, and growth opportunities.
- Maintain account follow-up and opportunity trackers.
- Prepare regular reports on customer activity, revenue growth, retention, and opportunities.
- Monitor assigned accounts and ensure timely follow-up.

Required Skills

- 1–3 years of experience in Customer Success, Relationship Management, Account Management, Customer Support, or Inside Sales.
- Excellent verbal and written communication skills.
- Strong relationship-building and interpersonal skills.
- Good follow-up and coordination skills.
- Robust customer-centric approach.
- Ability to understand customer requirements and translate them into actionable solutions.
- Comfortable working with Excel/Google Sheets and CRM/account management tools.
- Ability to manage multiple customers and priorities simultaneously.

We are looking for someone who is relationship-focused, proactive, commercially driven, and solution-oriented.

The right candidate should not only respond to customer requirements but should proactively understand the customer's business, identify opportunities, increase engagement, and help grow the account.

Pay: ₹215,996.75 - ₹450,000.00 per year

Ability to commute/relocate:

- Jayaprakash Naryan Nagar, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- What languages are you comfortable with?

Education:

- Bachelor's (Required)

Experience:

- growth support: 1 year (Required)
- Customer retention: 1 year (Required)
- Customer relationship management: 1 year (Required)

Work Location: In person

📌 Growth Support Associate (Nagar)
🏢 Antique Network Solution Pvt.Ltd
📍 Nagar