Key Responsibilities

- Handle customer queries through calls, emails, and other communication channels.
- Assist customers with loan-related queries, payments, account details, and service requests.
- Resolve customer complaints professionally and within defined timelines.
- Coordinate with internal teams such as Credit, Collections, Operations, and Sales for issue resolution.
- Maintain accurate records of customer interactions and service requests.
- Follow up with customers on pending documentation, payments, and other requirements.
- Ensure a positive customer experience and maintain professional communication.
- Adhere to company policies, processes, and applicable NBFC guidelines.
- Prepare and maintain daily/weekly customer support reports.

Industry: NBFC / Financial Services
Experience: 1–3 Years
Employment Type: Full-Time
Location: Mumbai

Requirements





- Graduate in any discipline.
- 1–3 years of experience in customer service, preferably in NBFC, banking, fintech, or financial services.
- Good communication skills in English, Hindi, and Marathi.
- Solid problem-solving and customer-handling skills.
- Basic knowledge of MS Office and CRM systems.
- Comfortable working in a target-driven and fast-paced environment.

What We Offer

- Growth and learning opportunities.
- Supportive work environment.
- Opportunity to build a career in the NBFC/Financial Services sector.

Apply: [email protected] Contact: (phone hidden)

Pay: ₹350,000.00 - ₹600,000.00 per year

Work Location: In person

📌 Customer Support Executive (CSE) (Mumbai City)
🏢 FinGuru Services India Private
📍 Mumbai City