About the Role

We are looking for a highly energetic, people-oriented, and organized individual who will become the face of our ecosystem. This role spans across 2 businesses operating from the same premises:

- A premium coworking space
- A work café

The ideal candidate will ensure exceptional customer experiences, manage daily operations, convert leads into customers, and maintain long-term client relationships across both verticals .

Key Responsibilities

1. Coworking Space (Community Manager)

Front Desk & Operations

- Manage the reception and welcome all visitors and members.
- Handle walk-ins, inquiries, and day-pass bookings.
- Ensure meeting rooms, common areas, and workspaces are operational and well-maintained.
- Coordinate with housekeeping and maintenance teams.
- Maintain visitor records.

Community Management

- Build relationships with members and understand their requirements.
- Organize networking sessions, workshops, and community events.
- Resolve member concerns promptly.
- Increase member engagement and retention.

Sales & Lead Management

- Handle all incoming leads via phone, WhatsApp, email, website, and social media.
- Conduct coworking space tours.
- Convert inquiries into memberships.
- Follow up with prospective clients.
- Achieve monthly occupancy targets.

Client Relations

- Ensure a premium customer experience.
- Manage renewals and upsell premium services.
- Collect testimonials and referrals.

2. Work Café Operations & Customer Relations

Customer Experience

- Ensure every guest receives excellent service.
- Handle customer feedback and complaints.
- Build relationships with regular customers.

Sales

- Promote café offers and memberships.
- Upsell menu items.
- Increase repeat customer visits.

Marketing Support





- Assist in promoting work café events.
- Capture customer feedback.
- Encourage reviews on Google and social media.

Common Responsibilities Across All Businesses

- Be the first point of contact for visitors and clients.
- Handle phone calls, emails, and WhatsApp communications professionally.
- Maintain CRM and customer databases.
- Coordinate with internal teams.
- Prepare daily and weekly reports.
- Assist during workshops, networking events, and launches.
- Represent the organization professionally at all times.

Required Skills

Essential

- Excellent spoken and written English, proficient in speaking Hindi and Gujarati.
- Robust interpersonal and communication skills
- Customer-first attitude
- Sales orientation
- Excellent organizational abilities
- Ability to multitask
- Professional appearance and etiquette
- Basic MS Office and Google Workspace.
- Basic knowledge & understanding of AI tools and ability to grasp new AI tools.

Key Performance Indicators (KPIs)

Coworking

- Membership conversions
- Occupancy levels
- Lead response time
- Customer satisfaction
- Renewal rate

Work Café

- Customer satisfaction
- Repeat customer rate
- Average order value (through upselling)
- Online reviews
- Customer feedback scores

Ideal Candidate Profile

We are looking for someone who is:

- Friendly, approachable, and confident.
- Highly organized and proactive.
- Comfortable speaking with entrepreneurs, professionals, and business owners.
- Able to handle multiple responsibilities without losing attention to detail.
- Sales-minded but customer-centric.
- Comfortable working in a fast-paced startup environment.
- Willing to take ownership beyond a conventional front desk role.

Pay: ₹20,000.00 per month

Work Location: In person

📌 Community & Business Operations Executive (India)
🏢 LMP Enterprises
📍 India