SANSKRETI, KUMBALANGI

JOB DESCRIPTION

Assistant Manager – Housekeeping | KRA & KPI Framework

Position

Details

Designation

Assistant Manager – Housekeeping

Reports To

Operations Manager

Direct Reports

Housekeeping / Public Area / Gardening Team

Location

Kumbalangi, Kochi, Kerala

Primary Mandate

Rooms Public Areas Gardens Cleanliness Productivity

1. Position Purpose

The Assistant Manager – Housekeeping is responsible for maintaining the physical presentation, cleanliness and hygiene standards of Sanskreti, with primary responsibility for guestrooms, public areas, gardens and related housekeeping operations. The role directly impacts guest satisfaction, online reputation, room readiness and the property's ability to command its intended rates.

Performance Philosophy: “The Assistant Manager – Housekeeping is the custodian of Sanskreti's physical presentation and cleanliness.”

Success means every room is ready, every public area is clean, every garden is presentable and every guest leaves confident in the property's standards — while maintaining approved manpower and operating costs.

2. KRA Weightage

KRA

Weight

Guestroom Cleanliness & Room Readiness

30%

Public Area Cleanliness & Hygiene

15%

Gardens, Landscape & External Areas

10%

Guest Satisfaction & Complaints

15%

Mystery Audit & SOP Compliance

10%

Productivity & Manpower Management

10%

Linen, Amenities & Inventory Control

5%

Training, Grooming & Team Management

5%

TOTAL

100%

3. Guestroom Cleanliness & Room Readiness – 30%Responsibilities

- Ensure all occupied, vacant, VIP and special-occasion rooms meet Sanskreti standards.
- Conduct daily room inspections and coordinate room status with Front Office.
- Ensure bathrooms, linen, amenities, floors, odour, lighting and equipment meet standards.
- Report and follow up maintenance defects with Engineering.

KPIs

KPI

Target

Room inspection score

≥95%

Room readiness

≥98%

Rooms released on time

≥95%

Housekeeping complaints

<2% of occupied rooms

Critical cleanliness complaints

Zero

Room-status discrepancy

<1%

VIP room inspection

100%

4. Public Area Cleanliness & Hygiene – 15%Responsibilities

- Maintain lobby, reception surroundings, corridors, restaurants, public washrooms, pool areas, pathways, parking and BOH areas.
- Complete cleaning schedules and conduct routine inspections.

KPIs

KPI

Target

Public-area inspection score

≥95%

Public toilet cleanliness

≥95%

Lobby presentation

≥95%

Checklist compliance

100%

Critical hygiene failures

Zero

5.



Gardens, Landscape & External Areas – 10%Responsibilities

- Coordinate gardening and landscaping.
- Maintain lawns, plants, pathways, outdoor furniture and guest-facing external areas.
- Ensure debris removal and watering/pruning schedules.

KPIs

KPI

Target

Garden inspection score

≥95%

Daily inspection

100%

Debris removal

100%

Lawn condition

≥95%

Pathway cleanliness

≥95%

Landscape defects reported

100%

6. Guest Satisfaction & Complaints – 15%Responsibilities

- Monitor housekeeping feedback and ensure rapid service recovery.
- Coordinate with Front Office and Operations Manager.
- Identify recurring failures and preventive action.

KPIs

KPI

Target

Guest satisfaction

≥90%

Housekeeping complaints

<2% occupied rooms

Critical complaints

Zero

Complaint acknowledgement

Within 10 minutes

Complaint resolution

Within 30 minutes where possible

7. Mystery Audit & SOP Compliance – 10%Responsibilities

- Ensure implementation of Housekeeping SOPs.
- Conduct room, public-area and process audits.
- Maintain grooming, safety, chemical handling and Lost & Found standards.

KPIs

KPI

Target

Mystery audit

≥95%

SOP compliance

≥95%

Room inspection compliance

100%

Cleaning checklist

≥98%

Grooming

≥98%

Chemical handling

100%

Lost & Found

100%

8. Productivity & Manpower Management – 10%Responsibilities

- Prepare daily allocation based on occupancy.
- Monitor productivity and quality together.
- Control overtime and idle manpower.
- Cross-utilise team members and plan deep-cleaning.

KPIs

KPI

Target

Room-attendant productivity

Within approved standard

Manpower budget

≤ approved budget

Overtime

Within approved budget

Attendance

≥97%

Daily allocation

100%

Cross-utilisation

≥50% eligible team

9. Linen, Amenities & Inventory Control – 5%Responsibilities

- Maintain par levels and stock records.
- Control linen, amenities, chemicals and consumables.
- Conduct monthly reconciliation and prevent stock-outs.

KPIs

KPI

Target

Linen variance

<1%

Chemical consumption

Within budget

Amenity consumption

Within budget

Inventory reconciliation

100% monthly

Par stock





≥95%

Critical stock-outs

Zero

10. Training, Grooming & Team Management – 5%Responsibilities

- Conduct daily briefings and regular training.
- Coach team on room cleaning, public areas, safety and guest interaction.
- Cross-train employees where appropriate.
- Maintain grooming, attendance and discipline.

KPIs

KPI

Target

Training

≥4 hours/employee/month

SOP training

100%

Grooming

≥98%

Daily briefing

100%

Monthly reviews

100%

Cross-training

≥50% eligible staff

11. Variable Pay – Quarterly Performance Incentive

Maximum variable pay is ₹5,000 per month, assessed monthly and paid quarterly, subject to the KPI score and eligibility gates.

Overall KPI Achievement

Variable Pay / Month

Below 80%

₹0

80–89%

₹2,000

90–94%

₹3,500

95–99%

₹4,500

≥100%

₹5,000

The 95% mystery-audit gate is mandatory: below 95% audit performance caps the otherwise applicable variable pay at 50%; below 90% results in no variable pay for that month. Responsible unresolved cleanliness failures, material SOP breaches, unauthorised cost overruns or unexplained inventory losses may also reduce or eliminate variable pay after Management review.

12. First 90 Days

- First 30 days: complete room/public-area/garden/linen/inventory audit; establish inspection routines and productivity baseline.
- Days 31–60: implement corrective action plan, SOP training, structured audits and inventory controls.
- Days 61–90: achieve ≥95% mystery-audit performance, improve room readiness and productivity, and present a 12-month Housekeeping Quality & Productivity Plan.

13. Reporting & Accountability

The Assistant Manager reports to the Operations Manager and works closely with Front Office, Engineering, F&B;, Spa and other departments.

Core success chain: Clean Rooms → Ready Rooms → Clean Public Areas → Beautiful Gardens → Happy Guests → Better Reviews → Stronger Revenue → Better Profitability

14. Ideal Candidate

- Relevant hotel/resort Housekeeping experience.
- Strong knowledge of guestrooms, public areas, linen, chemicals, inventory and SOPs.
- Hands-on inspection and team leadership capability.
- Good guest-service orientation.
- Ability to manage productivity, manpower and costs.
- Strong training and coaching skills.

“Every room ready. Every space presentable. Every guest confident in our standards.”

Pay: Up to ₹28,000.00 per month

Benefits:

- Food provided

Work Location: In person

📌 Assistant Manager Housekeeping (India)
🏢 Sanskreti by Kallanchery Retreat
📍 India