Job Description – Helpdesk IT Support Engineer. - Field Engineer

Position Overview

We are seeking a proactive and users focused Helpdesk IT Support Engineer to provide technical assistance and support to end-users. The role involves troubleshooting hardware, software, and network issues, ensuring smooth IT operations, and delivering excellent users IT service.

Key Responsibilities

- Serve as the first point of contact for IT-related queries via phone, email, or ticketing system.
- Diagnose and resolve technical issues related to hardware, software, operating systems, VC and peripherals.
- Assist with installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
- Escalate complex issues to higher-level support with OEM & teams when necessary.
- Maintain accurate records of issues, resolutions, and asset inventory.
- Support remote users and troubleshoot VPN/connectivity issues.
- Coordinate with vendors for hardware/software repairs and replacements.
- Contribute to knowledge base documentation and user training.





Required Skills & Qualifications

- 6 Months of experience in IT helpdesk or technical support role. - fresher can also apply
- Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications.
- basic networking concepts (TCP/IP, DNS, DHCP),Zscaler, Trend micro, ME and Zoom.
- Excellent problem-solving and communication skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Customer-oriented mindset with a focus on delivering timely solutions.

Key Attributes

- Solid interpersonal skills and team collaboration.
- Self-motivated with a willingness to learn new technologies.
- Attention to detail and commitment to continuous improvement.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Education:

- Diploma (Required)

Experience:

- IT: 2 years (Preferred)
- total work: 2 years (Preferred)

Work Location: In person

📌 Customer Support Engineer - Field Engineer (India)
🏢 Digizac Solutions India Private
📍 India