Key Responsibilities

- Make outbound calls to customers regarding service requirements and complaints.
- Receive and handle customer calls related to service issues.
- Understand customer complaints and record service requests accurately.
- Coordinate with Service Engineers for customer visits and service calls.
- Follow up with customers regarding scheduled service visits.
- Take feedback from customers after completion of service.
- Maintain records of service calls, follow-ups, and customer feedback.
- Ensure timely follow-up on pending and open service complaints.
- Coordinate with the Service Coordinator/Team for proper complaint closure.
- Escalate unresolved customer issues to the concerned senior/team member.
- Maintain good customer relationships through professional communication.
- Prepare basic service-related reports and update call status.

Required Skills





- Good verbal communication and customer-handling skills.
- Good follow-up and coordination skills.
- Basic knowledge of MS Office/Excel.
- Ability to communicate professionally over the phone.
- Valuable listening and problem-solving skills.
- Positive attitude and customer-focused approach.
- Ability to work in a target-oriented environment.
- Prior experience in service calling/customer support/service coordination will be preferred.

Qualification

- Graduate in any discipline preferred.

Preferred Candidate

Candidates with experience in tele calling, customer support, service coordination, or after-sales service will be preferred.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Tele Calling Executive (Chandigarh)
🏢 Allengers Medical Systems
📍 Chandigarh