Job Summary

The Customer Relationship Manager is responsible for developing and maintaining strong relationships with customers, ensuring customer satisfaction, managing customer concerns, and identifying opportunities for business growth, retention, and repeat business.

Key Responsibilities

- Build and maintain long-term relationships with existing and prospective customers.
- Act as the primary point of contact for assigned customers.
- Understand customer requirements and provide appropriate products, services, and solutions.
- Handle customer enquiries, complaints, feedback, and escalations professionally.
- Ensure timely follow-up and resolution of customer issues.
- Conduct regular customer calls, meetings, and relationship reviews.
- Coordinate with sales, operations, finance, and support teams to fulfill customer requirements.
- Monitor customer accounts and identify opportunities for renewals, upselling, cross-selling, and repeat business.
- Maintain accurate customer information, interactions, follow-ups, and activities in the CRM system.
- Track customer satisfaction, retention, and engagement levels.
- Collect customer feedback and communicate improvement opportunities to management.
- Prepare regular reports on customer activities, sales opportunities, complaints, retention, and revenue.




- Ensure timely communication regarding products, services, orders, payments, and other customer requirements.
- Resolve customer concerns while maintaining company policies and service standards.
- Support customer retention initiatives and contribute to achieving business targets.
- Maintain confidentiality of customer and company information.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer relationship and interpersonal skills.
- Good negotiation and problem-solving abilities.
- Strong follow-up and coordination skills.
- Positive knowledge of CRM software and MS Office/Excel.
- Ability to handle customer complaints and escalations calmly.
- Strong organizational and time-management skills.
- Target-oriented and customer-focused approach.
- Ability to work independently as well as with cross-functional teams.

Qualifications

- Bachelor's degree in Business Administration, Marketing, Finance, Commerce, or a related field.
- Minimum 5 years of experience in customer relationship management, sales, account management, customer success, or a related role.

Pay: ₹50,688.91 - ₹55,683.62 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Relationship Manager (India)
🏢 Alpha Industries
📍 India