Job Overview

We are looking for a responsible, organised, and proactive Operations Coordinator to manage and coordinate day-to-day business operations. The person will act as a central point of coordination between different departments, ensuring that work is completed on time, orders and processes run smoothly, and operational issues are resolved quickly.

Key Responsibilities

- Coordinate and monitor daily business operations and ensure tasks are completed on schedule.
- Manage the complete order processing workflow, from receiving orders to production, packing, dispatch, and delivery coordination.
- Coordinate with production, printing, packaging, warehouse, dispatch, sales, and other internal teams.
- Track pending, completed, delayed, and urgent orders and ensure timely action.
- Maintain proper records of orders, inventory, production status, dispatches, returns, and other operational activities.
- Monitor stock levels and coordinate with the concerned team whenever materials or products need to be replenished.
- Coordinate with courier/logistics partners for pickup, shipment tracking, delays, delivery issues, and returns.
- Follow up with different departments and vendors to ensure that commitments and deadlines are met.
- Identify operational problems and take timely action to resolve them or escalate them to management.
- Prepare and maintain daily/weekly operational reports.
- Monitor employee/task productivity and follow up on pending work where required.
- Ensure proper communication of management instructions to the relevant teams.
- Coordinate between management and employees to ensure smooth execution of daily activities.
- Help implement and maintain standard operating procedures (SOPs).
- Check that work is being completed according to company requirements and quality standards.
- Handle urgent operational requirements and coordinate quick solutions.




- Maintain confidentiality of company information and operational data.
- Support management in improving efficiency, productivity, cost control, and workflow processes.
- Perform other operational and coordination responsibilities assigned by management.

Order & Dispatch Management

The Operations Coordinator will be responsible for keeping a close track of:

- New orders received
- Orders under production
- Orders awaiting packing
- Orders ready for dispatch
- Orders dispatched
- Delayed orders
- Cancelled orders
- Returned shipments
- Pending customer/order issues
- Courier and logistics follow-ups

The coordinator must ensure that no important order or task is missed due to lack of follow-up.

Required Skills

- Excellent coordination and follow-up skills
- Strong communication skills
- Good organisational and time-management abilities
- Ability to handle multiple tasks simultaneously
- Good knowledge of MS Excel / Google Sheets
- Basic computer knowledge
- Ability to maintain accurate records and reports
- Problem-solving and decision-making ability
- Ability to work under pressure and meet deadlines
- Strong attention to detail
- Proactive attitude and willingness to take responsibility
- Ability to coordinate with multiple teams and external vendors

Preferred Qualifications

- Graduate in any discipline
- Previous experience in operations, administration, order management, logistics, production coordination, e-commerce, or a similar role will be preferred.
- Experience with e-commerce platforms, inventory systems, courier portals, or ERP/software tools will be an advantage.

Ideal Candidate

The ideal candidate should be someone who takes ownership of work instead of waiting for instructions. They should be comfortable making follow-ups, tracking multiple activities, identifying problems before they become reliable, and ensuring that daily operations continue smoothly.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Operations Coordinator (India)
🏢 GK Printers
📍 India