Salary Range: ₹25,000 – ₹60,000 per month (based on experience & expertise)
About Us
Maison Ava, a premium brand under Okatti Impex LLP, is a fast-growing name in the luxury garment industry. We are committed to delivering exceptional experiences to our clients and are looking for a skilled CRM Executive to join our dynamic team.
Key Responsibilities
- Handle client communication through phone, email, and messaging platforms in a professional and timely manner.
- Build and maintain strong relationships with customers, ensuring high levels of customer satisfaction.
- Manage and respond to customer inquiries, complaints, and feedback with empathy and efficiency.
- Assist clients with product details, order updates, and after-sales service.
- Coordinate with internal teams to resolve client issues effectively.
- Maintain accurate records of client interactions in the CRM system.
Requirements
- Position:
CRM Executive
Experience Required:
- 1 to 3 years of experience in Customer Relationship Management (CRM).
- Candidates who have worked as Fashion Designers, Merchandisers, or in any clothing/garment sector are strongly preferred.
Salary Range:
₹25,000 to ₹40,000 per month (based on skills and experience).
Key Responsibilities:
- Manage customer interactions and ensure timely follow-ups.
- Communicate with international clients through calls, chats, and messages.
- Respond promptly to customer inquiries across multiple platforms.
- Maintain customer databases and update CRM systems regularly.
- Coordinate with internal teams such as merchandising, production, and design.
- Resolve customer queries and maintain high customer satisfaction.
- Prepare daily/weekly/monthly reports on customer communication and feedback.
- Support the sales team with customer insights and data.
- Build and maintain long-term customer relationships.
Required Skills:
- Strong communication and interpersonal skills.
- Ability to communicate professionally with international customers.
- Basic knowledge of fashion or garment production workflows (preferred).
- Ability to handle customer concerns professionally.
- Proficiency in MS Office and CRM tools.
- Good organizational and multitasking abilities.
- Attention to detail and a customer-first approach.
How to Apply: Interested candidates can apply directly through Indeed with their updated resume.