Service Operations Coordinator (SMO)

Location: Surat, Gujarat, India
Department: Services / Service Management Office (SMO)
Reports To: Head – Services

About the Role

We are looking for a detail-oriented Service Operations Coordinator to lead our Service Management Office (SMO) function. In this role, you will act as the coordination backbone across our services portfolio — driving on-time service delivery, sustained revenue collection, and cross-functional alignment between service teams, customers, vendors, and internal stakeholders.

This is a high-visibility role that combines operational coordination, financial tracking, and data-driven reporting to support the overall Services business.

Key Responsibilities

- Coordinate planning, billing, and collection activities across the services portfolio
- Conduct and drive services review meetings
- Maintain and update the Services Calendar on a weekly basis
- Support resource assignment and allocation planning
- Assist with budget review and PR/PO-related processes
- Track Engineer visit status and build/circulate the Service Team Dashboard
- Initiate Work Request Management (WRM) for the Services Group
- Consolidate data from various service execution sections and present to Services management
- Plan and forecast resource utilization




- Follow up and receive JMS/MOM documentation from Field Application Engineers (FAE) or Site In-Charge personnel
- Upload MOMs on X-Info and post JMS entries on Ebiz
- Prepare and circulate data for invoicing
- Track collections and provide status updates
- Process voucher submissions for embedded/remote engineers
- Prepare and circulate HR compliance data
- Coordinate with buyers/accounts teams on JMS, invoice, and payment-related queries

What We're Looking For

- Strong analytical skills with excellent coordination ability
- Proficiency in MS Excel; working exposure to MS SharePoint
- Ability to build, lead, and coach teams
- Effective communication skills — both with internal stakeholders and customers
- Ability to work under pressure in quick-paced, critical environments
- Strong critical thinking, problem-solving, and decision-making skills
- Good financial acumen
- Prior experience in a services coordination, operations, or service delivery support role preferred

Who You'll Work With

- Service delivery teams and Site In-Charge/FAE personnel
- Internal functional departments
- Customers and vendors
- Finance & Procurement teams
- Senior/Top Management

Interested candidates can apply with an updated resume.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Service Management Office Coordinator (India)
🏢 SSM Infotech Solutions
📍 India