Job Summary

We are looking for an empathetic, confident, and target-oriented Tele Counsellor who can connect with prospective students/customers over the phone, understand their requirements, provide appropriate guidance, and convert enquiries into successful admissions/enrolments.

Key Responsibilities

- Make outbound calls to prospective students/leads and understand their educational or career requirements.
- Counsel students and parents regarding courses, programs, eligibility, fees, and career opportunities.
- Handle inbound enquiries and provide accurate information.
- Follow up with leads through calls, WhatsApp, and other communication channels.
- Maintain regular follow-ups and ensure timely conversion of qualified leads.
- Build solid relationships with prospective students and guide them throughout the admission/enrolment process.
- Address queries, objections, and concerns professionally.
- Maintain accurate records of calls, follow-ups, and conversions in the CRM.
- Meet daily, weekly, and monthly calling and conversion targets.




- Coordinate with the sales/admission team to ensure a smooth enrolment process.
- Stay updated on available courses, programs, offers, and industry trends.

Requirements

- 1–3 years of experience in tele-counselling, inside sales, education counselling, telecalling, or a similar role.
- Excellent verbal communication and interpersonal skills.
- Strong convincing and negotiation abilities.
- Good listening and counselling skills.
- Comfortable making a high volume of calls and following up consistently.
- Target-oriented with a positive and proactive attitude.
- Basic computer and CRM knowledge.
- English communication skills are required.
- Ability to handle students/parents professionally and empathetically.

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

📌 Tele counsellor (India)
🏢 DigiMantra Labs
📍 India