Key Responsibilities

- Make outbound calls to customers regarding pending/overdue payments.
- Follow up with customers and understand reasons for payment delays.
- Explain outstanding amounts, payment schedules, and available payment options.
- Encourage customers to make timely payments through skilled communication.
- Negotiate suitable payment commitments wherever applicable.
- Maintain accurate records of calls, customer responses, commitments, and follow-ups.
- Follow up on promised payment dates.
- Handle customer queries and objections professionally.
- Maintain confidentiality of customer and company information.
- Achieve assigned collection and follow-up targets.
- Follow all company policies, regulatory requirements, and ethical recovery practices.




- Escalate difficult or unresolved cases to the appropriate senior/team leader.

Required Skills

- DRA Certification is Mandatory.
- Excellent communication and interpersonal skills.
- Hindi communication is required; Punjabi/English will be an advantage.
- Good negotiation and convincing skills.
- Ability to handle customer objections calmly and professionally.
- Basic computer knowledge.
- Good follow-up and record-keeping skills.
- Target-oriented and disciplined approach.
- Comfortable working in an in-house calling environment.(NOT A FIELD COLLECTION)

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Debt Recovery Agent (India)
🏢 Kaveri Services
📍 India