WE ARE HIRING – GENERAL MANAGER (SERVICE)

Position: General Manager – Service
Industry: Honda Two-Wheeler Dealership / Service Centre
Location: Guwahati
Employment Type: Full-Time
Experience: 5+ years in automobile service operations, preferably two-wheelers

About the Role

We are looking for an experienced and result-oriented General Manager – Service to lead and manage the complete service operations of our Honda two-wheeler service centre.

The ideal candidate should have strong leadership, technical, operational, customer-handling and team-management skills, with a proven track record of achieving service targets and maintaining high customer satisfaction.

Key Responsibilities

- Manage and oversee the complete service centre operations.
- Lead and motivate Service Advisors, Technicians, Supervisors and support staff.
- Drive achievement of service revenue, labour, parts, workshop productivity and customer satisfaction targets.
- Monitor daily workshop performance, job card flow, technician productivity and bay utilization.
- Ensure timely delivery of vehicles and maintain high-quality service standards.
- Monitor customer satisfaction, complaints and repeat customers, ensuring prompt resolution.
- Ensure adherence to Honda service processes, SOPs, safety standards and dealership policies.
- Monitor workshop expenses, manpower productivity and overall profitability.
- Ensure proper inventory management and optimum utilization of spare parts and consumables.




- Conduct regular performance reviews and identify areas for improvement.
- Coordinate with the Sales, Parts, CRM and Management teams for smooth dealership operations.
- Ensure proper discipline, attendance and professional conduct of the service team.
- Identify training and development requirements for technicians and service staff.
- Prepare and review daily, weekly and monthly service performance reports.
- Take corrective actions to improve workshop efficiency, customer experience and profitability.

Candidate Profile

- Graduate/Diploma in Automobile, Mechanical Engineering or a related field preferred.
- 5+ years of relevant automobile service experience, preferably with a Honda/two-wheeler dealership.
- Strong knowledge of workshop operations, service processes and automobile repair.
- Proven experience in managing a large service team.
- Strong leadership, communication and decision-making skills.
- Target-oriented with a strong focus on revenue, productivity and customer satisfaction.
- Ability to handle customer escalations and resolve operational issues effectively.
- Good knowledge of MS Office and service-related reporting systems.
- Strong understanding of dealership KPIs and workshop profitability.

Interested candidates can share their CV at ([email protected]/+91-XXXXXXXXXX)

Pay: ₹35,000.00 - ₹45,000.00 per month

Advantages:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment

Work Location: In person

📌 General Manager Service (India)
🏢 Bimal Honda
📍 India