- Make daily outbound calls to recent and existing customers.
- Contact customers from enquiries, walk-ins, website, WhatsApp and social media leads.
- Explain jewellery products, offers, schemes and showroom services.
- Understand customer requirements, budget and purchase plans.
- Invite customers to visit the showroom.
B. Lead Follow-up
- Follow up with all enquiries regularly.
- Contact customers who visited but did not purchase.
- Follow up on quotations and product enquiries.
- Give priority to bridal, bulk and high-value customers.
- Maintain proper follow-up schedules.
- Convert interested leads into showroom appointments.
C. Customer Relationship
- Maintain good communication with customers.
- Make post-purchase thank-you calls.
- Inform customers about order readiness, repairs and collections.
- Contact existing customers for new offers and new collections.
- Maintain long-term customer relationships.
D. Lead Management
Maintain complete customer details:
- Customer Name
- Mobile Number
- Product Requirement
- Budget
- Enquiry Source
- Follow-up Date
- Customer Status – Hot / Warm / Cold
- Appointment Date
- Showroom Visit
- Sales Conversion
- Reason for No Purchase