Act as the bridge between Shipberg customers and the internal team. Understand customer logistics operations, implement Shipberg, handle queries, coordinate with the team and help customers improve their operational performance.

Key Responsibilities

- Understand customer logistics and transportation processes.
- Onboard and train customers on Shipberg.
- Explain Truck Indenting, SIM/FASTag/GPS Tracking, Digital POD and Control Tower.
- Handle customer queries and coordinate with technical/operations teams.
- Follow up on issues until complete closure.
- Monitor customer usage and help customers improve their operations.
- Encourage customers to adopt more Shipberg features.
- Maintain customer follow-ups, feedback and reports.




- Build robust customer relationships and ensure satisfaction.

Requirements

- Fluent in Hindi, English and Tamil – mandatory.
- Excellent communication and customer-handling skills.
- Strong follow-up and problem-solving ability.
- Basic Excel/Google Sheets knowledge.
- Logistics/transport experience preferred.
- Comfortable speaking with customers across India.
- Willingness to learn logistics technology and understand customer operations.

Pay: ₹13,000.00 - ₹22,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Work from home

Work Location: In person

📌 Operation Executive (India)
🏢 Rameswara Transport
📍 India