Job Description – Product Support / Customer Success Professional

Experience: 4–6 Years
Location: Chennai
Work Mode: Work From Office
Employment Type: Full-Time

About the Role

We are looking for an experienced Product Support / Customer Success skilled with strong experience supporting SaaS products and international customers.

The ideal candidate should have hands-on experience communicating directly with international clients, understanding customer requirements, troubleshooting product-related issues, coordinating with internal teams, and ensuring a smooth customer experience.

Experience in Product Support, Customer Support, Business Development, Pre-Sales Support, or Customer Success is preferred, provided the candidate has strong exposure to a SaaS/product-based environment.

Key Responsibilities

- Handle direct communication with international clients through email, calls, meetings, and other communication channels.
- Provide end-to-end support for a SaaS-based product, from issue identification to resolution.
- Understand customer requirements, business processes, and product-related concerns.
- Troubleshoot functional and product-related issues and provide appropriate solutions.
- Work closely with Product, Engineering, QA, and other internal teams to resolve customer issues.
- Manage customer escalations and ensure timely follow-up and resolution.
- Conduct product demonstrations, walkthroughs, or knowledge-sharing sessions when required.
- Support pre-sales activities by understanding customer requirements and explaining relevant product capabilities.
- Build and maintain strong relationships with international customers.
- Identify recurring customer issues and provide feedback to internal product teams for product improvement.




- Maintain proper documentation of customer interactions, issues, resolutions, and follow-ups.
- Ensure a high level of customer satisfaction and timely communication throughout the support process.

Required Skills & Experience

- 4–6 years of professional experience in Product Support, Customer Support, Customer Success, Business Development, Pre-Sales Support, or a similar customer-facing role.
- Mandatory experience working with SaaS / cloud-based products.
- Mandatory experience in direct communication with international clients/customers.
- Strong verbal and written communication skills.
- Excellent customer-handling and relationship-management skills.
- Strong problem-solving and analytical abilities.
- Ability to understand technical and functional aspects of a product.
- Experience handling customer escalations and coordinating with cross-functional teams.
- Ability to understand customer requirements and translate them into actionable inputs for internal teams.
- Good presentation and product demonstration skills.
- Ability to work independently and manage multiple customer requests simultaneously.

Good to Have

- Experience working with Enterprise SaaS products.
- Experience in LMS, HR Tech, EdTech, or other B2B SaaS products.
- Experience working with global/enterprise customers.
- Familiarity with ticketing, CRM, or customer support tools.
- Basic understanding of APIs, integrations, databases, or other technical concepts.

Job Type: Full-time

Pay: From ₹900,000.00 per year

Application Question(s):

- Notice period
- This is Work From Office (WFO) role with no remote or hybrid option. Are you comfortable with this work arrangement? (Yes/No)
- What is your total years of professional work experience?

Work Location: In person

📌 Product Support / Customer Success Professional (India)
🏢 PeopleOne Technology
📍 India