Job Summary

We are looking for an experienced Assistant Manager – CRM to manage post-sales customer relationships, resolve customer queries, and ensure smooth coordination throughout the customer journey.

Key Responsibilities

- Handle post-sales customer queries, complaints, and escalations.
- Manage customer documentation, agreements, payments, and collections coordination.
- Coordinate with Sales, Finance, Legal, Projects, and Site teams.
- Manage possession, registration, handover, and related customer activities.
- Maintain accurate customer records in CRM/ERP systems.
- Prepare CRM/MIS reports and track pending customer issues.
- Ensure timely resolution of customer concerns and maintain customer satisfaction.
- Ensure adherence to company policies and applicable RERA requirements.

Requirements

- Graduate/MBA in any relevant field.
- 7-8 years of experience, preferably in real estate CRM.
- Strong communication, customer-handling, and coordination skills.
- Good knowledge of MS Excel, CRM/ERP, documentation, collections, and RERA.
- Robust follow-up and problem-solving abilities.

Pay: ₹55,000.00 - ₹60,000.00 per month

Work Location: In person

📌 Assistant Manager - CRM (India)
🏢 HS Oberoi Buildtech
📍 India