Job Role: Customer Support Executive – International Voice

Company: NestorBird Pvt. Ltd.
Location: Mohali, Punjab
Work Type: On-site
Employment Type: Full-time
Experience: 6 Months – 2 Years
Salary: ₹20,000 – ₹30,000 per month
Working Days: Monday to Friday
Shift: Australian Shift

About NestorBird

NestorBird Pvt. Ltd. is a product-based technology company developing software solutions for businesses across different industries. We focus on building practical technology solutions that help businesses improve their day-to-day operations and customer experience.

About the Role

We are looking for a Customer Support Executive to join our International Voice team.

The role involves communicating with customers in the Australian market, understanding their queries, providing appropriate information, and ensuring that customer concerns are handled professionally.

The ideal candidate should have strong spoken English, clear communication, good listening skills, and a confident and professional approach to customer interactions.

Key Responsibilities

- Handle customer calls professionally and courteously.
- Understand customer queries and requirements accurately.
- Provide relevant information and assistance to customers.
- Handle customer concerns and coordinate with the relevant team when required.
- Maintain accurate records of customer interactions.
- Follow established customer service processes and guidelines.
- Maintain professional communication throughout customer interactions.




- Work towards defined quality and performance standards.

Required Skills

- 6 months to 4 years of experience in customer support, international voice process, BPO, or a similar customer-facing role.
- Strong spoken English and verbal communication skills.
- Clear pronunciation and positive listening comprehension.
- Ability to understand customer concerns and respond appropriately.
- Confident and professional communication style.
- Good interpersonal and problem-solving skills.
- Basic computer knowledge and ability to work with CRM or web-based applications.
- Comfortable working in an Australian shift.

Qualifications

- Experience handling international customers is preferred.
- Experience with Australian customers or an Australian voice process will be an advantage.
- Graduate or undergraduate candidates with relevant experience may apply.

What We Offer

- Salary of ₹20,000 – ₹30,000 per month based on relevant experience and skills.
- Monday to Friday working schedule.
- Professional and supportive work environment.
- Learning and career growth opportunities.
- Exposure to international customer interactions.

Candidates should be comfortable commuting to the Mohali office and working in the Australian shift.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Paid time off

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Education:

- Bachelor's (Required)

Location:

- Mohali, Punjab (Required)

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 NestorBird
📍 India