JRK Infotech is hiring experienced professionals for the position of Desktop Support Specialist across multiple locations in India. The role requires candidates with 3+ years of experience in Facility Management Systems / Technical Support. Candidates with a Diploma in IT or a Graduate in Science are eligible to apply.
Key Responsibilities:-
- Provide application support and resolve day-to-day technical issues.
- Perform troubleshooting and identify issues related to applications and systems.
- Provide MFA, DSC, and security-related support.
- Manage and resolve helpdesk tickets within defined timelines.
- Coordinate with relevant teams for escalation and issue resolution.
- Maintain proper reporting and daily activity logs.
- Support users and ensure timely resolution of technical concerns.
- Coordinate with stakeholders to ensure smooth day-to-day operations.
Must-Have Skills:-
- Experience in application support and technical troubleshooting.
- Robust understanding of helpdesk operations and ticket management.
- Knowledge of MFA and DSC-related processes.
- Understanding of security support activities.
- Good escalation and coordination skills.
- Strong reporting and documentation skills.
- Experience in Facility Management Systems / Technical Support.
Eligibility Criteria:-
- Education: Diploma in IT / Graduate in Science.
- Minimum 3 years of experience in Facility Management System / Technical Support.
- Strong troubleshooting, communication, coordination, and problem-solving skills.
- Job Title Desktop Support Specialist
- Company Name Top IT Firm
- Location India
- Job Type Full Time
- Experience Required 3 Years+
- Company Rating (5/5)
📌 Desktop Support Specialist (India)
🏢 JRK Infotech
📍 India
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