Role Synopsis As a Customer Service Team Leader, you will lead a team to deliver excellent customer support, manage daily operations, resolve escalations, and ensure service standards are met. You will drive team performance, improve processes, analyse metrics, and support employee growth while contributing to customer satisfaction and business success. Key Responsibilities  Lead and manage a team of customer service representatives  Ensure team targets and KPIs are met consistently  Monitor and track individual and team performance  Motivate and engage team members to maintain high morale and productivity  Ability to motivate and mentor a diverse team.  Excellent organizational and time-management skills.

Desired candidate Profile  Ability to guide,



motivate and develop team members  Valuable knowledge of Customer service processes and performance metrics  Target- driven mindset with focus on service quality and customer satisfaction  Positive attitude, adaptability and leadership presence  Strong communication and interpersonal skills Education and Experience:  Qualification: HSC or Graduate (any stream)  Minimum 1 - 3 years of experience in a call centre environment  Proven experience as a Call Centre Team Leader or similar role  Experience in International Call Centre will be an added advantage

Pay: ₹35,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Team Lead - Customer Service (India)
🏢 BPO
📍 India