Contact Number - +91-XXXXXXXXXX

A Patient Relations Executive in a hospital acts as the primary link between patients, their families, and hospital staff. They ensure smooth patient flow from admission to discharge, handle feedback and complaints, coordinate care logistics, and maintain high standards of customer service and quality compliance. [1, 2, 3, 4]Job Profile Overview

- Department: Patient Care Services / Front Office / Medical Administration
- Reports To: Patient Relations Manager / Unit Administrator
- Qualification: Bachelor’s Degree (any field); a degree or diploma in Hospital Administration is preferred.
- Experience: 0 to 3+ years in customer service, hospitality, or healthcare.

Key Responsibilities

- Patient Guidance: Welcome visitors, direct them to departments, and assist with registrations, OPD appointments, admissions, and discharges.




- Department Coordination: Serve as a bridge between patients, doctors, nursing staff, billing, and labs to minimize waiting times.
- Grievance Handling: Listen to patient concerns or conflicts, provide immediate support, and escalate critical issues to the administration.
- Feedback Collection: Conduct daily floor rounds or follow-up calls to gauge patient comfort and satisfaction.
- Data Management: Record patient interactions, complaints, and resolution reports in the Hospital Information System (HIS)

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:

- Flexible schedule
- Provident Fund

Work Location: In person

📌 Patient Relation Executive (India)
🏢 Care Hospitals
📍 India