- Handle customer enquiries through phone calls, WhatsApp, social media, and other communication channels.

Requirements

- Bachelor's degree or equivalent qualification.
- 1–3 years of experience in customer relationship management, sales, counselling, or a similar role.
- Excellent communication and interpersonal skills.
- Solid follow-up and negotiation abilities.
- Good knowledge of MS Office/Google Workspace and CRM tools.
- Ability to handle multiple customers and tasks efficiently.
- Target-oriented, confident, and self-motivated.
- Experience in the education, healthcare, or training industry will be an advantage.
- Follow up with leads and convert enquiries into enrollments.
- Understand customer requirements and recommend suitable courses or services.
- Maintain regular communication with existing and prospective customers.
- Provide accurate information about courses, fees, schedules, and services.
- Address customer questions, concerns,



and complaints professionally.
- Maintain updated customer and lead records in CRM/Excel.
- Coordinate with the academic, admissions, and marketing teams to ensure smooth customer service.
- Track follow-ups, conversions, and customer interactions.
- Build long-term relationships with students and customers.
- Collect customer feedback and share insights with the management team.
- Achieve assigned monthly follow-up, conversion, and enrollment targets.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Customer Relationship Executive (CRE) (India)
🏢 Article Academy
📍 India