Job description

About Ajjas

Ajjas is a fast-growing IoT company specializing in GPS tracking devices and smart mobility solutions. We design our products in-house and support customers across India. We believe in ownership, learning, and customer-first thinking.

Role Overview

As a Customer Support Executive, you will be the first point of contact for our customers. Your role is to understand their concerns, guide them patiently, and ensure a smooth support experience over calls and WhatsApp.

If you enjoy talking to people and solving problems, this role is for you.

Key Responsibilities

- Handle inbound and outbound customer calls professionally
- Understand customer issues and provide accurate solutions
- Guide customers on product usage, app features, and basic troubleshooting
- Update customer details and call notes in the CRM system
- Escalate technical issues to the relevant team when required
- Coordinate with internal teams (Tech / Sales / Operations) for quick resolution
- Collect customer feedback and share insights with the team

What We’re Looking For

Must-Have Skills

- Valuable communication skills in Hindi and English
- Confidence in handling customer calls
- Patience, empathy, and problem-solving mindset
- Basic computer knowledge

Good to Have (Not Mandatory)

- Experience in customer support / call center / tech support
- Familiarity with mobile apps, GPS devices, or IoT products
- Knowledge of CRM tools




- Training will be provided willingness to learn is more important than technical expertise.

Who Should Apply

- Good Hindi & English communication
- Comfortable speaking with customers over the phone
- Patient and calm under pressure
- Comfortable using computers/CRM
- Willing to learn basic technical troubleshooting

Qualifications

- Graduation in any discipline
- Experience: 0–2 years | Freshers with good communication skills are welcome
- Freshers with strong communication skills are welcome

Training & Learning

Training will be provided. Willingness to learn and the ability to understand and resolve customer concerns are more important than prior technical expertise.

Performance Metrics

- Customer Satisfaction (CSAT)
- First Call Resolution (FCR)
- Call quality and process adherence

Work Environment

- Comfortable and friendly office space
- Supportive team and learning culture
- Growth opportunities in a fast-growing tech company
- Working Days: 6 days a week
- Working Hours: 9:15 AM – 6:30 PM

Why Join Ajjas?

- · Work with a rapid-growing IoT and smart mobility company.
- · Supportive team and learning-oriented work environment.
- · Opportunity to develop customer service, communication, and technical troubleshooting skills.
- · Day-shift role with no rotational or night shifts.

How to Apply

Email: [email protected]

Call / WhatsApp: +91-XXXXXXXXXX

Immediate joiners preferred

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

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