- Troubleshooting hardware, software, and network connectivity issues.
- Logging, tracking, and resolving support tickets.Installing, configuring, and updating operating systems and apps.
- Setting up user accounts, emails, and access permissions.
- Escalating advanced technical problems to tier-2 or tier-3 teams.
- Documenting troubleshooting steps and maintaining knowledge base articles.
- Job RequirementsA degree in computer science, information technology, or a related field.
- Strong knowledge of Windows, macOS, and office productivity software.
- Familiarity with ITSM tools and ITIL service management frameworks.
- Excellent problem-solving skills and customer service orientation.
- Valuable verbal and written communication skills.
- Hiring for freshers and Tamil speaking candidates
Pay: ₹9,495.68 - ₹40,288.36 per month
Benefits:
- Food provided
Work Location: In person
📌 IT Support Analyst (India)
🏢 Fidel technology solutions
📍 India
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