Job Location : Chennai (Karapakkam)

Job description for Inbound process

· Answer inbound calls and assist customers with their Queries/Request/Complains.

· Raise Request & Complaints on behalf of the customer in the CRM tool.

· Generate leads and educate customers about recent products & their benefits.

· Maintain and adhere to compliance guidelines

· Capture problem indicators, highlight and suggest improvement

· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

· Maintain adequate knowledge levels on products, processes and systems used

· Ensure sales target are met

Skills Required:

o Excellent verbal communication skills. Hindi is mandatory.

o Ability to comprehend, capture as well as interpret basic customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred

Pay: Up to ₹35,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (Chennai)
🏢 Unidos Technology
📍 Chennai