IMPORTANT – PLEASE READ BEFORE APPLYING

We are looking for candidates strictly from the Travel & Tourism industry. Candidates from other backgrounds will not be considered.

The candidate must have genuine 3–4 years of hands-on experience in Travel Operations, specifically in FIT and Group Tours, along with prior experience in managing and leading an Operations team.

About Bandhan Tours

Bandhan Tours Pvt. Ltd. has been creating memorable travel experiences for over 13 years, serving nearly 25,000 satisfied travelers. We specialize in personalized, secure, and seamless domestic and international travel experiences. Our focus is on delivering quality service, building long-term customer relationships, and creating journeys that bring lasting memories.

Job Summary

The Operations Manager is responsible for planning, coordinating, and executing tour operations to ensure smooth travel experiences for clients. This role involves handling bookings, coordinating with vendors, managing itineraries, leading the operations team, and providing operational support before, during, and after tours.

Salary Budget: ₹30,000 – ₹45,000 per month

Key Responsibilities

Tour Operations & Coordination

- Plan and execute domestic and/or international tour operations
- Prepare detailed itineraries, vouchers, and travel documents
- Coordinate with hotels, transport providers, guides, and vendors
- Confirm bookings and ensure timely service delivery
- Manage end-to-end tour operations and ensure smooth execution
- Lead and supervise the operations team

Booking & Reservations

- Handle hotel, flight, transport, and activity reservations
- Negotiate rates and availability with suppliers




- Ensure accuracy of booking details and costings

Customer Support

- Act as a point of contact for clients before and during travel
- Handle special requests, amendments, and last-minute changes
- Resolve operational issues and emergencies efficiently

Vendor & Supplier Management

- Maintain strong relationships with hotels, DMCs, and vendors
- Monitor service quality and vendor performance
- Process supplier invoices and ensure timely payments

Team Management

- Manage and supervise the Operations team
- Allocate tasks and monitor team performance
- Guide and support team members in day-to-day operations
- Ensure adherence to company SOPs and operational processes

Documentation & Reporting

- Maintain records of bookings, itineraries, and contracts
- Prepare tour operation reports and cost sheets
- Ensure compliance with company policies and SOPs

Required Skills & Qualifications

- Bachelor’s degree in Travel & Tourism, Hospitality, or related field (preferred)
- 3–4 years of genuine experience in Travel Operations
- Mandatory Travel & Tourism industry experience
- Experience with FIT and Group Tours
- Prior experience in managing/leading an Operations team
- Strong knowledge of tour packages, destinations, and travel logistics

Skills

- Strong organizational and multitasking abilities
- Excellent communication and coordination skills
- Knowledge of tour packages, destinations, and travel logistics
- Proficiency in MS Office and travel booking systems
- Ability to work under pressure and manage deadlines
- Strong team management and problem-solving skills

Pay: ₹30,000.00 - ₹450,000.00 per month

Work Location: In person

📌 Senior Executive - Travel Operations (Thane)
🏢 Bandhan Tours
📍 Thane