Job Req ID: 50158

Location:
Kolkata, West Bengal, IN

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Function: Technology/ IOT/Cloud

About:
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal prospect employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information,



or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

SME – Transport Performance

Job Level/ Designation

M2

Function / Department

Technology

Location

Circle

Hiring Manager

Transport Head

Job Purpose

Job purpose :
Best in class voice and data service experience
Best enterprise service experience
Industry Best transport service experience through benchmarking in OOKLA, face book and other analytics tools
Meet NPS/TNPS/DCR for respective circles / clusters in transport domain
Usage of tools to deliver value to our mobility and enterprise customers (SevOne, Mycom, Accedian & UIM)
Ensure that the customer & service complaints (2G/4G) are as per target value.
Drive quality & standardization programs to ensure SLA and health of the services by effectively manage OEM vendors and circle operations.
Develop and deliver service satisfaction Index for transport network and services.
Bring innovation into the operating methods in terms of design accuracy, resource selection, and process automation
Periodic network parameter audit and actions

Core Competencies, Knowledge, Experience

Core competencies :
10 - 12 Years of Experience in Domain (Telecom/IT/OEM ) with 5-7 experience in handling Large Scale Telecom Network Domain
In depth understanding of VoLTE network interfaces and IP Key indicators (latency, packet loss and jitter)
Technical expertise in SDH/DWDM/Ethernet/IP-MPLS technologies
Service awareness in Mobility and Enterprises domain
Knowledge of service performance KPIs/SLA benchmarking and strategies for continual performance improvement.
Excellent team building capabilities and communication skill

Must have technical / professional qualifications

Must have technical / professional qualifications

BE in Electronics & Telecommunication/IT.
Must have CCNP or equivalent certification

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

📌 AGM - Transport Operations (Kolkata)
🏢 Vodafone Idea
📍 Kolkata