Teleperformance is hiring Customer Support Executives to provide exceptional customer service by handling customer queries through voice, chat, or email support. The ideal candidate should possess excellent communication skills, a customer-centric attitude, and the ability to resolve customer concerns efficiently.
Key Responsibilities
- Handle customer queries via inbound/outbound calls, chat, or email.
- Resolve customer complaints and provide accurate information.
- Ensure high customer satisfaction by delivering excellent service.
- Maintain quality standards and achieve performance metrics (KPIs).
- Document customer interactions accurately in the CRM system.
- Escalate unresolved issues to the appropriate department.
- Follow company policies and compliance guidelines.
Eligibility
- Minimum Qualification: 12th Pass / Graduate.
- Freshers and experienced candidates can apply.
- Good communication skills in English (and Hindi for domestic processes).
- Basic computer knowledge.
- Willingness to work in rotational shifts.
Required Skills
- Excellent communication skills.
- Customer service orientation.
- Problem-solving ability.
- Basic computer proficiency.
- Team player with a positive attitude.
Perks
- Attractive Salary Package
- Performance Incentives
- Paid Training
- Career Growth Opportunities
- PF, ESI & Other Benefits
- Cab Facility (Process Dependent)
Contact
Interested candidates can call or WhatsApp: (phone hidden)