Customer Relationship Manager (CRM) in EdTech acts as the primary bridge between educational stakeholders—such as school administrators, teachers, students, or parents—and the platform to ensure high product adoption, account retention, and customer satisfaction.

Role OverviewPosition:

Customer Relationship Manager – EdTechDepartment: Customer Success / Account ManagementTarget Segment: B2B (K-12 Schools, Higher Ed) or B2C (Learners, Parents)

Core Objective: Drive platform adoption, minimize account churn, and expand lifetime account value.

Key Responsibilities-

Account Onboarding & Training: Lead setup for current accounts, handling software integration, roster provisioning, and structured onboarding sessions for educators, students, or parents.

Usage & Health Monitoring: Track active platform metrics (e.g., course completion rates, teacher login frequencies, assignment submissions) to identify and re-engage at-risk users early.

Stakeholder Management: Serve as the main point of contact, conducting routine check-ins and formal Quarterly Business Reviews (QBRs)



with school leadership or parents.

Renewals & Revenue Growth: Own recurring account renewals, manage contract extensions, and identify upselling opportunities for premium learning modules or additional licenses.

Voice of the Learner: Gather user feedback, document technical or curriculum friction, and collaborate with Product, Sales, and Support teams to resolve issues within established SLAs.

Qualifications -

2–5+ years in Customer Success, Account Management, or Client Relations within EdTech, SaaS, or Education.

Tech ProficiencyHands-on experience with CRM tools (Salesforce, HubSpot, Zoho) and LMS platforms (Google Classroom, Canvas).

CommunicationStrong verbal/written skills to clearly articulate technical features to non-technical educators and parents.

Domain KnowledgeUnderstanding of academic calendars, institutional purchasing cycles, or digital learning workflows.

Pay: Up to ₹40,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (Sector 62)
🏢 Ayuscholar Education Private
📍 Sector 62