CRM Specialist

Location: Jhilmil Industrial Area, Delhi

Job Type: Full-time

Schedule: Day shift (6 days a week)

Job Overview

We are a leading manufacturing unit serving clients across India. We are seeking a highly organized and professional CRM Specialist to act as the primary bridge between our clients and internal departments.

This role combines business development support, order processing, and post-sales relationship management. The ideal candidate will ensure smooth business operations, timely payment collections, and high client retention rates.

Key Responsibilities

- Sales Coordination: Manage daily sales activities, process customer orders efficiently, and support the sales team in achieving targets.
- Client Relations & Retention: Act as the primary post-sales point of contact; build long-term trust, handle inquiries, and resolve grievances diplomatically.
- Business Development: Proactively engage with recent and existing clients for business growth and follow up on outstanding quotations.
- Order-to-Cash Management: Track the end-to-end process from order placement to production, dispatch, and final payment collection.
- Cross-Functional Liaison: Coordinate seamlessly with internal departments (Production, Dispatch, and Accounts) to ensure smooth operations.
- Reporting: Maintain accurate sales records, customer history logs, and performance reports.

Required Skills & Qualifications





- Experience: Minimum 2–3 years in Sales Coordination, Client Relations, or Account Management. Experience in the manufacturing industry or an engineering background is highly preferred.
- Language Proficiency: Exceptional verbal and written communication skills in both English and Hindi. Ability to handle difficult client situations with calm and poise.
- Technical Skills: Basic computer proficiency, including MS Excel, professional emailing, and report maintenance.
- Soft Skills: Solid conflict resolution, multi-tasking abilities, and a rigorous approach to follow-ups.

Key Traits We Look For

- High emotional intelligence and sense of responsibility.
- Robust organizational and time-management skills.
- Ability to work comfortably in a fast-paced manufacturing setup.

Benefits & Additional Details

- Location: Jhilmil Industrial Area
- Working Days: 6 days a week
- Joining: Immediate joiners preferred

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

- Cell phone reimbursement
- Food provided
- Paid time off

Ability to commute/relocate:

- Delhi, Delhi (Delhi): Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Which industry are you working in currently? Any experience with manufacturing?

Work Location: In person

📌 CRM Specialist (Delhi)
🏢 Vinayaka Enterprises
📍 Delhi