Experience: -
Fresher– 1 Years of relevant experience in the role of Desktop Support, Technical Support or as a System Administrator.

Education and Qualifications

· Bachelor’s degree/Any Degree(MCSE,CCNA,CCNP)

Responsibilities

· Troubleshooting on Desktops

· Troubleshooting on Microsoft office 365, firewall and mail servers

· Monitoring backups

· Troubleshooting networks, virtualization, and windows servers

- Provide first-level IT support to employees for hardware and software issues.
- Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
- Assist with Windows operating system installation, configuration, and updates.
- Create and manage basic user accounts and access permissions.
- Troubleshoot basic LAN, Wi-Fi, DNS, DHCP, and internet connectivity issues.
- Install and maintain required software and antivirus applications.
- Assist with system backups, security updates, and routine maintenance.
- Monitor basic system and network issues and escalate complex problems to senior IT staff.
- Maintain IT asset records and documentation.
- Maintain records of IT incidents, service requests, and resolutions.

Skills

· Technology Graduate OR Bachelor of Science in IT

· Must have a prior minimum 1 year of experience in customer service or technical support role

· Effective interpersonal skills and relationship-building skills

· Strong written and oral communication skills (Must have)

· Solid analytical and problem-solving abilities, with keen attention to detail

· Must be a team player but should also understand the importance of individual contributions





· Self-motivated and directed, able to effectively prioritize and execute tasks in a high-pressure environment

· Must be flexible to work any shift in a 24/7 operation including night shifts

· Candidate should be open for transfer to another location or office, if the job requires so or in the interest of the business requirements

· The work location will be decided by the Organization depending upon the business requirement

· Candidate should be amendable to work from office/SITE

*Behavioral Skills

· Longevity and commitment in previous work

· Team player

· Ability to meet target under pressure and time bound deadlines

· Dynamic and pleasing attitude and personality

Benefits

· Competitive salary and benefits

· Great work-life balance

· Comprehensive on-job training, best-in-industry communications training, and sponsorship for skill development

· Medical insurance coverage

Job Type: Full-time

Salary: ₹15000-starting

Benefits:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:
Supplemental pay types:

- Shift allowance

Ability to commute/relocate:Kent Hail Garden First Floor, Stadium Link Rd, near Jawaharlal Nehru Intl. Stadium, Palarivattom, Kochi, Kerala 682025

Job Types: Permanent, Full-time

Pay: From ₹15,000.00 per month

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- how many years of experience do you have?

Work Location: In person

📌 System Administrator-Trainee (Kochi)
🏢 Kent Constructions
📍 Kochi