Job Description – Client Relationship Manager

Company: Margo Digitech
Role: Client Relationship Manager
Experience: 3–4+ years
Employment Type: Full-time
Work Mode: Work from Office

About the Role

Margo Digitech is looking for an experienced Client Relationship Manager / Account Manager to manage and strengthen relationships with B2B clients. The ideal candidate should have prior experience working with a digital marketing agency, creative agency, advertising agency, or similar client-service environment and should be comfortable managing clients independently.

The candidate will act as the key point of contact between clients and internal teams, ensuring smooth communication, timely delivery, client satisfaction, and business growth.

Key Responsibilities

- Manage day-to-day relationships with multiple B2B clients and serve as their primary point of contact.
- Understand client requirements, objectives, and expectations and communicate them effectively to internal teams.
- Coordinate with creative, content, performance marketing, design, and other teams to ensure timely project delivery.
- Prepare briefs, timelines, follow-ups, and status updates for ongoing projects.
- Build robust, long-term relationships with clients and identify opportunities for upselling and cross-selling.
- Handle client feedback, concerns, escalations, and ensure timely resolution.




- Track project deliverables, deadlines, budgets, and overall account performance.
- Conduct regular client calls and meetings and maintain clear communication with stakeholders.
- Contribute to account growth, retention, and overall client satisfaction.

Requirements

- 3–4+ years of experience in Account Management, Client Servicing, Client Relationship Management, or a similar role.
- Prior experience in a digital marketing agency, creative agency, advertising agency, or media/marketing environment is strongly preferred.
- Proven experience handling B2B clients directly.
- Excellent verbal and written communication skills.
- Strong client handling, negotiation, presentation, and stakeholder management skills.
- Ability to manage multiple accounts and projects simultaneously.
- Strong understanding of digital marketing/creative services and agency workflows.
- Proactive, organized, and solution-oriented approach.
- Comfortable working in a fast-paced, deadline-driven environment.

What We’re Looking For

Someone who can own client relationships end-to-end, understands the agency ecosystem, communicates confidently with senior stakeholders, and can turn client relationships into long-term partnerships and business growth.

Pay: ₹40,000.00 - ₹46,346.39 per month

Work Location: In person

📌 Client Relationship Manager (Delhi)
🏢 Margo Digitech
📍 Delhi