Founded in 2013, GemPundit is one of India's leading online luxury gemstone and fine
jewellery brands serving customers in 96+ countries. We combine technology, trust and
transparency to deliver premium customer experiences from our Gurgaon and Jaipur offices.
Why Join Us?
- Be part of a globally recognized luxury brand
- Interact with customers across India and international markets
- Structured learning and career growth opportunities
- Young, energetic and collaborative workplace
- Build expertise in customer engagement and sales qualification
GemPundit isn't just offering a job, we're offering a launchpad for ambitious individuals to
build a successful career in customer engagement and sales.
Key Responsibilities
- Evaluate and qualify leads based on predefined criteria
- Route qualified customers to the most appropriate sales consultant for further assistance
- Represent the GemPundit brand professionally and create a positive first impression
- Improve customer experience by ensuring every lead is guided to the right team
- Maintain accurate customer information and interaction records in CRM systems
- Follow defined processes, SOPs and quality standards consistently
- Coordinate effectively with sales and support teams for seamless lead handovers
- Support the sales team by ensuring only relevant and qualified opportunities are passed forward
Who Should Apply?
Individuals who are excellent communicators, customer-focused, process-driven and
passionate about delivering exceptional customer experiences.
Must-Have Requirements
- 0–2 years of experience in Lead Qualification, Inside Sales or Presales
- Positive English verbal communication skills (3.5/5+)
- Strong Hindi verbal communication skills
- Digitally savvy with good understanding of mobile apps, internet usage and typing
- Strong problem-solving abilities and customer orientation
- Ability to work with process discipline and attention to detail
- Pleasing personality with high integrity and ethical standards
- Willingness to work in roster-based shifts, including evening/night shifts
- Commute time within 60 minutes preferred
Preferred Qualifications
- Prior experience in Inside Sales or CRM-based customer engagement
- Good typing speed (40+ WPM)
- Sales acumen and ability to identify customer intent