What We Offer:

- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP

What You’ll Be Doing:

- Handle inbound phone calls and emails from customers and program administrators.
- Provide accurate information regarding client’s products, services, and product delivery systems.
- Provide Tier 1 support and assist users with online services.
- Deliver accurate information about products and services.
- Maintain professionalism and confidentiality at all times.
- Respond quickly to customer issues and manage a high volume of tasks.
- Collaborate effectively with team members and work independently when needed.
- Perform basic administrative duties as required.

What We Expect You To Have:





- A fresher with robust communication skills and a basic understanding of customer service, or a minimum of one year of BPO experience, would be an added advantage.
- HSC or High school diploma required; bachelor’s degree preferred.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong verbal and written communication skills.
- Flexibility to support after-hours calls if needed.
- Ability to sit and work at a computer for extended periods.
- Experience working with diverse teams and communities.

Job Title

:

Customer Service Representative

Department

:

Operations

Reports to

:

Ops - Team Leader

Location

:

Gandhinagar

📌 Customer Service Representative (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar