- Welcome and greet patients professionally when they arrive at the clinic.
- Handle incoming and outgoing calls and WhatsApp enquiries.
- Schedule, confirm, reschedule, and manage patient appointments.
- Maintain accurate patient records and registration details.
- Explain basic clinic services, treatments, packages, and appointment procedures to patients.
- Coordinate between patients, doctors, therapists, and the clinic administration team.
- Manage patient waiting lists and ensure smooth movement of patients through the clinic.
- Follow up with leads and patients regarding appointments and consultations.
- Handle billing, receipts, payments, and basic cash/card/UPI transactions.
- Maintain daily appointment, enquiry, and collection records.
- Ensure the reception and waiting area is clean, organized, and welcoming.
- Maintain confidentiality of patient information.
- Assist with daily administrative and documentation work.
- Coordinate with the telecalling and marketing team regarding leads and follow-ups.
- Support the clinic team in achieving patient satisfaction and conversion targets.