Job Description - CSSnnnShift Timing : 8am - 5 pmnnnObjectives of this RolenOwn overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction To better customer adoption by meeting up upsell/cross sell targetsnnnEstablish a trusted and strategic advisor relationship to help drive continued value of our products and servicesnnnMaintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative teamnnnCommunicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learningsnnnMaintain existing customer success metrics and data as directednnnDaily and Monthly ResponsibilitiesnServe as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting themnnnReview the customer journey, identifying how its supported,



taking a consultative approach in helping clients overcome issues and achieve goalsnnnFacilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on timennnCollaborate, problem solve, and/or strategize upcoming client meetings with team membersnnnPrepare necessary documentation or visuals for client to demonstrate performance of campaignsnnnWork with the sales and marketing team to drill customer references and develop case studies, testimonials and other required marketing materialsnnnRequired Skills and Qualificationsn3-5 years of experience in communications, marketing, sales, account management, or customer successnnnStrong verbal and written communication, strategic planning, and project management skillsnnnAnalytical and process-oriented mindsetnnnComfortable working across multiple departments in a deadline-driven workplacennnActive team player, self-starter, and multitasker who can quickly adjust prioritiesnnnPreferred QualificationsnBachelors degreenKnowledge of Zoho will be a plus point .

📌 Customer Success Specialist (Noida)
🏢 Hotelogix India
📍 Noida