Company Name: Lakson Technology
Title: Application Support Specialist
Job Type: Full Time, Work from Office
Location : Chennai
Years of Experience: 2-4 years
Salary : 2.4LPA to 3LPA
Shift:- Rotational Responsibilities
 Respond to customer queries in a timely and accurate way, Email or Chat.
 Identify customer needs and help customers use specific features
 Analyze and report product malfunctions (for example, by testing different scenarios or
impersonating users)
 Update the Support database with information about Technical issues and resolutions.
 Share feature requests and effective workarounds with team members
 Inform customers about current features and functionalities
 Follow up with customers to ensure their technical issues are resolved
 Assist in Training the new team members
Requirements
· Experience as a Customer Support Specialist or similar CS role
· Familiarity with finance industry is a plus
· Strong Analytical and Problem-Solving Skills.
· Ticket Management, Reporting using ZENDESK help desk is Mandatory
· Collaborative working using MS Teams is mandatory
· Excellent Verbal, Non-Verbal Communication Skills

📌 Application Support (Chennai)
🏢 Praveza Consultancy Private
📍 Chennai