Company Name : Accenture
Title : Network Infrastructure
Job Type: Full-time, Work from office
Location : Bangalore
Years of Experience : 5+ Years
Salary : Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have Skills : Network Infrastructures, SSI: NON SSI: Good to Have Skills :SSI: Data Center Networking Technologies Operations, Contact Center Technology Operations NON SSI: Cisco IPT & Vi Job Requirements : Key Responsibilities :
1 Excellence in quality assurance monitoring; promoted from customer service professional to technical operations after five months 2 Developed operational support procedures and practices for customer service support 3 Provide exceptional customer service to branch personnel to ensure proper scheduling of new accounts and the initiation of current customers
Technical Experience : 1 Provide first-level technical support for global IT infrastructure supporting nationwide clients 2 Provided technical support to operations superintendents/managers to optimize daily operations 3 Executed all developmental activities, troubleshooting, and technical support 4 Provided technical support to internal and remote customers Professional Attributes : ability to think analytically, communicate effectively, and execute efficiently Educational Qualification: Graduate Additional Info : Network team