Job Description Branch Network L2 Engineer

Position

Branch Network L2 Engineer

Experience

48 Years

Pune

Employment Type

Full-Time

Job Summary

We are seeking an experienced Branch Network L2 Engineer to support and manage enterprise branch network infrastructure across multiple locations. The ideal candidate should possess strong hands-on expertise in Routing & Switching, enterprise network operations, incident management, and compliance-driven environments. The role involves ensuring high network availability, troubleshooting complex issues, implementing changes, and supporting branch network transformation initiatives while maintaining SLA compliance.

Key Responsibilities

- Manage day-to-day operations of enterprise branch network infrastructure.

- Provide L2 support for network incidents, service requests, and problem management activities.

- Troubleshoot complex Layer 2 and Layer 3 network issues within agreed SLAs.

- Configure, monitor, and maintain branch routers, switches, and WAN connectivity.

- Perform network health checks and preventive maintenance activities.

- Execute network changes, branch migrations, link upgrades, and device replacements through approved change management processes.

- Coordinate with ISPs and internal teams for WAN, MPLS, Internet, SD-WAN, and leased-line-related issues.

- Perform root cause analysis (RCA) for recurring incidents and recommend permanent corrective actions.

- Maintain network documentation, topology diagrams, IP addressing plans, and inventory records.

- Support vulnerability remediation and ensure compliance with enterprise security policies.





- Ensure all network devices comply with enterprise configuration standards and audit requirements.

- Participate in DR drills, network audits, compliance reviews, and security assessments.

- Support network monitoring tools and proactively address alerts before business impact.

- Work closely with L1, L3, security, server, and application teams for issue resolution.

Technical Skills

Routing & Switching

- Strong hands-on experience with Cisco or Aruba enterprise switching platforms.

- Configuration and troubleshooting of VLANs, STP, RSTP, MSTP, EtherChannel, Port Security, and QoS.

- Hands-on knowledge of routing protocols including OSPF, EIGRP, BGP, and Static Routing.

- Experience with HSRP/VRRP/GLBP.

- Strong understanding of TCP/IP, subnetting, NAT, DHCP, DNS, and IPv4 addressing.

- Experience in LAN, WAN, MPLS, Internet, and VPN connectivity.

Enterprise Network Operations

- Incident, Change, Problem, and Service Request Management.

- Network monitoring tools such as SolarWinds, PRTG, ManageEngine, or similar.

- Configuration backup and restoration.

- Network performance analysis and optimization.

- Log analysis and troubleshooting using CLI.

Enterprise Compliance & Governance





- Hands-on experience supporting enterprise audit and compliance requirements.

- Knowledge of ITIL processes and change governance.

- Experience with configuration standardization and compliance validation.

- Understanding of security hardening guidelines and enterprise network policies.

- Support for vulnerability remediation and audit observations.

- Experience maintaining documentation for internal and external audits.

Desired Skills

- Excellent troubleshooting and analytical skills.

- Ability to handle critical incidents independently.

- Good communication and stakeholder management skills.

- Ability to prioritize multiple incidents in a fast-paced enterprise environment.

- Robust documentation and reporting skills.

- Willingness to work in rotational shifts and provide on-call support.

Educational Qualification

- BE/B.Tech in Computer Science, Information Technology, Electronics & Communication, or equivalent.

- Diploma holders with relevant enterprise networking experience may also be considered.

Preferred Certifications

- Cisco Certified Network Associate (CCNA)

- Cisco Certified Network Professional (CCNP) Preferred

- Aruba Certified Switching Associate/Professional Preferred

- ITIL Foundation Preferred

Key Performance Indicators (KPIs)

- Incident SLA Compliance

- First Call Resolution (FCR)

- Mean Time to Resolve (MTTR)

- Network Availability/Uptime

- Change Success Rate

- Repeat Incident Reduction

- Preventive Maintenance Compliance

- Audit & Compliance Adherence

- Customer Satisfaction (CSAT)

- Documentation Accuracy and Timely Updates

📌 Sr Engineer - Customer Service Operations (Pune)
🏢 Tata Communications
📍 Pune