Key Responsibilities:

βœ… Monitor and evaluate inbound & outbound customer interactions
βœ… Conduct call audits and calibration sessions
βœ… Provide structured feedback and coaching to agents
βœ… Ensure adherence to quality, compliance, and process standards
βœ… Prepare quality reports, scorecards, and performance analysis
βœ… Identify performance gaps and recommend process improvements
βœ… Drive quality initiatives to enhance customer experience

Requirements:

βœ… 1+ year of experience in Quality, Call Auditing, BPO, or Call Center Operations
βœ… Hands-on experience in call monitoring, auditing, and calibration
βœ… Solid analytical skills and attention to detail
βœ… Excellent verbal and written communication skills
βœ… Good knowledge of QA methodologies and tools
βœ… Proficiency in MS Excel and Word
βœ… Regional language proficiency is mandatory
βœ… Graduation preferred

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Contact: Raksha Shukla |

📌 Sales Auditor (India)
🏢 Policybazaar.com
📍 India