- Excellent communication skills
- Ability to prioritize and multitask efficiently
- Knowledge of ticket tracking applications
- Cooperative team spirit
- Analytical and process-oriented approach
- Ability to review the tickets and identify information gaps
- Ability to learn quickly
- Availability - Support team needs to be on duty on all available days of the week, including Saturday Sunday. Part of the Support team also needs to be on duty 24x7.
- Please note that the candidate should be from educational tech domain.