- Provide Level 2 support for server infrastructure and VMware virtualization technology.
- Troubleshoot and resolve technical issues related to servers, virtual machines, and associated systems.
- Monitor system performance and implement proactive measures to ensure optimal operation.
- Collaborate with cross-functional teams to design and implement server solutions that meet business requirements.
- Perform regular maintenance tasks such as patching, upgrades, and backups.
- Create documentation and knowledge base articles for reference by team members.
- Participate in on-call rotation schedule to provide after-hours support when needed.
Requirements
- Prior experience in providing Level 2 support for server infrastructure and VMware technology.
- Demonstrated proficiency in troubleshooting server-related issues and implementing solutions in a timely manner.
- Certifications such as VMware Certified Professional (VCP) or MCP or equivalent are preferred.
- Strong knowledge of server hardware, operating systems, networking, and storage technologies.
- Excellent communication skills with the ability to work effectively in a team setting.
- Proven ability to prioritize tasks and manage multiple projects simultaneously.
- Willingness to continuously learn and adapt to new technologies in the server support domain.