- Own end-to-end technical architecture for ServiceNow programs, including solution design,

integration patterns, setting strategy, data architecture, security model, portal architecture,

and deployment governance.

- Translate business and operating model requirements into scalable ServiceNow technical solutions

across one or more product lines such as ITSM, ITOM, CSM, HRSD, SPM, IRM, or custom applications.

- Define and enforce platform standards for scripting, scoped app design, CMDB and data model

integrity, API integrations, DevOps and CI/CD alignment, portal design patterns, and upgrade-safe

extensibility.

- Provide hands-on technical leadership for complex builds, including Flow Designer, IntegrationHub,

Script Includes, business rules, workspace and portal components,



search experiences, and

external system integrations.

- Lead technical design workshops, architecture reviews, proof-of-concepts, and design authority

forums with stakeholders, delivery teams, and customer leadership.

- Mentor developers, leads, and consultants on architecture patterns, engineering quality, portal

design strategy, performance optimization, and secure development best practices.

- Identify risks, technical debt, and non-scalable customizations early, and steer delivery toward

maintainable out-of-box aligned architecture decisions.

📌 Service now Director (Hyderabad)
🏢 People Prime Worldwide
📍 Hyderabad