- Monitoring Applications, underlying servers (Linux/Windows)
- Resolving issues/alerts in Monitoring Tools (Dynatrace)
- Preparation of Technical documentations
- Basic Linux/Windows system administration
- Handling L1/L2 operational tasks such as performance root cause analysis, runbook-based resolution of incidents.
- Ensure sufficient cover is maintained to support the operational shifts
- Escalation and notification of production issues
Qualification
- bachelors Degree
- 0-1 years experience in IT operations
- Basic knowledge in Linux or Windows servers
- Basic knowledge in networking
- Linux trained or certified (RHSE/RHCSA) from a reputed institution
- Excellent written and verbal communication skills
- Must be a good team player.
- Versatile, can-do attitude and willing to take responsibility
- Microsoft tools: Word, Excel (Desirable)
- Eager to learn and update one s knowledge