Job Description Skillset: SAP Service Delivery Manager
Experience: 15 - 25 Years
Job Location: Bangalore
Job Description:
Role Summary
SAP SDM responsible for end‐to‐end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. The role acts as the primary interface between client stakeholders and delivery teams, ensuring SLA adherence, service quality, operational stability, and continuous improvement.
Key Skills & Competencies
Functional & Technical

Solid SAP expertise (S/4HANA / ECC)
Understanding of:
SAP modules (SD/MM/FICO/PP etc.)
SAP integrations (PI/PO, APIs, BTP)
Knowledge of AMS and support models

Service Management

ITIL processes (Incident, Problem, Change, Release)
SLA/KPI governance and reporting




Experience in ServiceNow or similar tools

Leadership & Soft Skills

Stakeholder management & CXO engagement
Robust communication & presentation skills
Decision-making and problem solving
Team leadership across global delivery models

Experience & Qualification

15 - 25 years overall experience
Minimum 5+ years in SAP SDM / Delivery Manager role
Proven experience in:
SAP AMS & project delivery
Multi-client / multi-geography engagements
Preferred:
PMP / ITIL Certification
SAP certifications

Regards,
Bala

📌 SAP Service Delivery Manager (Vasanthanagar)
🏢 Career Soft Solutions
📍 Vasanthanagar