Customer Support Specialist

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Competitive salary

Experience

No experience required

No experience required

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Posted today

Fresher Job

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About the job

Job Description Customer Support Executive (International Process) - US Voice

Company: International BPO

Job Location: Gurugram, Haryana

Employment Type: Full-Time

Work Model: Work from Office

About the Role

We are hiring Customer Support Executives for an International Customer Support Process. The role involves assisting global customers by resolving their queries and concerns through Voice, Chat, and Email while delivering an exceptional customer experience.

Key Responsibilities

- Handle customer queries and complaints from global customers.
- Communicate effectively with customers in both written and spoken English.
- Provide excellent customer support through Phone, Email, and Chat channels.
- Understand customer requirements and provide timely, accurate, and effective resolutions.
- Build and maintain strong customer relationships through professional communication.
- Use the appropriate tools and resources to provide accurate information.
- Resolve customer complaints within defined timelines and ensure complete follow-up until closure.
- Adhere to company policies, communication standards, and quality guidelines.

Eligibility Criteria





- Graduates and Undergraduates are eligible to apply.
- A minimum of 6 months of experience in Customer Support is mandatory.
- Excellent verbal and written English communication skills.
- Solid customer handling, problem-solving, and interpersonal skills.
- Comfortable working in a 247 rotational shift environment.

Interview Process

1. HR Round
2. Operations Round
3. Versant Assessment ( C1 Score Mandatory )

Work Schedule & Benefits

- Working Days: 5 Days a Week
- Week Offs: 2 Rotational Offs
- Shift Timings: 247 Rotational Shifts
- Cab Facility: Both-side cab provided (within the hiring zone)

Apply now and become a part of a globally recognized customer experience organization.

Share your updated resume at: [email protected]

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Salary

Probation:

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Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Support Specialist - Fresher (Haryana)
🏢 PineQ Lab Technology
📍 Haryana