Job Description Role: Quality Manager
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n Job Overview
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nWe are looking for an experienced Quality Manager to lead the quality function within our Client Solutions department. The role will be responsible for ensuring that AI-generated outputs and manual correction extraction meet client-defined quality standards. This individual will drive quality governance, process excellence, training, and team development while partnering closely with internal and external stakeholders.
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n Key responsibilities
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- Own and manage end-to-end quality assurance for client deliverables.n
- Validate and monitor accuracy between AI-generated outputs and manual extraction processes.n
- Ensure adherence to client quality commitments, SLAs, and accuracy targets.n
- Identify quality gaps, conduct root cause analysis, and drive corrective actions.n
- Establish quality frameworks, audit mechanisms, and reporting dashboards.n
- Collaborate with teams to improve quality outcomes and process efficiency.n




- Lead continuous improvement initiatives and implement industry best practices.n
- Build and manage a scalable Quality team, including hiring, coaching, and performance management.n
- Create and deliver training programs for new hires and existing employees, with a focus on insurance-related processes and client requirements.n
- Act as the primary quality escalation point and support AI tech discussions as needed.n

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n Education and Skills
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- 10-12 years of experience in Quality, Operations Excellence, or Process Governance.n
- Strong experience in Insurance Operations, or related service environments.n
- Demonstrated experience managing quality for AI-assisted and manual workflows.n
- Proven people leadership experience, including building and scaling teams.n
- Solid analytical, stakeholder management, and problem-solving skills.n
- Experience driving quality improvement and training initiatives.n
- Six Sigma, Lean, or equivalent quality certifi

📌 Quality Assurance Manager (Bengaluru)
🏢 mea
📍 Bengaluru