Job Description Manager, AI Agent Operations
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- Spyne · Post-GTM (CS & Delivery) · Gurgaonn
- Team: Vini AI - Post-GTM / Customer Success & Deliveryn
- Reports to: Head of Business, Vinin
- Level: Managern
- Direct reports: 3-5 Operations Specialists at launch, scaling with dealer countn
- Location: Gurgaon (India-based, periodic US-hours overlap). Travel to USn

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n About Spyne
nSpyne is building the AI operating system for automotive retail. Starting with visual merchandising and expanding into conversational AI, Spyne helps dealers move inventory faster, respond to buyers instantly, and run more of the dealership stack with AI.
nFounded by operators from Amazon, Cox, and OYO, Spyne has grown 30x in under three years and now powers 2,100+ dealerships across the US. Its products, Studio AI and Vini AI, are coming together into a full-stack Retail AI platform for modern dealerships.
nBacked by Accel, Vertex Ventures, and Storm Ventures, Spyne is emerging as one of the category leaders redefining how dealerships operate in the AI era.
nDealer OS:
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n Why this role exists
nSpyne sells AI agents to US automotive dealers across four dealership functions: Sales, Service, Finance, and Parts. These agents don't operate in a vacuum. They act inside the dealer's live software stack, the DMS, CRM, inventory management, service scheduler, and finance systems, and much of that work runs with a human in the loop rather than fully autonomously.
nThis role owns that human-in-the-loop layer. The Operations Manager builds the SOPs, processes, and workflows that define how agents and people together operate dealer software, then leads the team that runs those workflows on behalf of dealers day to day. The goal is straightforward to state and hard to execute: every dealer's sales, service, finance, and parts operations run smoothly, accurately, and on time, at a unit cost that scales as we grow from hundreds to thousands of agents.
nThis is a hands-on leadership role, n

📌 Manager, AI Agent Operations (Gurugram)
🏢 Spyne
📍 Gurugram