Job Description HEAD OF COLLECTIONS
n(Build and scale the collections engine for a fast-growing MSME-focused NBFC)
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n Company: A Delhi-NCR-headquartered, RBI-registered NBFC (MSME lending)
n Location: Gurugram — work from office set up
n Experience: 10–15+ years
n Compensation: Competitive - details will be shared with shortlisted profiles
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n ABOUT THE COMPANY
nA Delhi-NCR-headquartered, technology-enabled NBFC on a mission to expand access to credit for India's underserved MSMEs and small businesses — combining a solid branch network with data-driven underwriting and a seamless digital experience. In just over four years, the company has scaled to roughly ₹750 Cr AUM, 150+ branches across 8 states, and six lending verticals, backed by a seasoned leadership team and marquee institutional investors.
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nIt's a financial-inclusion story with genuine momentum, strong governance (Gold-level client-protection certified), and an award-winning, data-driven build. As the book scales, portfolio quality becomes mission-critical - and this role owns it.
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n THE ROLE




nWe're looking for a Head of Collections to build and scale the collections function across digital and field channels. You'll drive portfolio quality, reduce delinquencies, optimise recoveries, and build a high-performing collections organisation - all while balancing customer experience and regulatory compliance.
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n KEY RESPONSIBILITIES
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- Own collections strategy across early, mid, and late-stage buckets.n
- Drive portfolio performance through data-led interventions, segmentation, and channel optimisation.n
- Build and manage agency and field collections networks with strong governance.n
- Partner closely with Risk, Credit, Product, Operations, and Technology to lift collection efficiency.n
- Design scalable processes, dashboards, and KPIs to improve recoveries and minimise credit losses.n
- Build and lead a high-performing collections team.n

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n IDEAL PROFILE
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- 10–15+

📌 Head of Collections (Gurugram)
🏢 Z47
📍 Gurugram