Job DescriptionJob Description – Customer Sales Executive (International Voice Process)
n Position: Customer Sales Executive – International Voice Process
n Location: Gurugram
n Shift: Rotational Shifts
n Employment Type: Full-Time
n Joining: Immediate Joiners Preferred
nAbout the Role
nWe are hiring Customer Support Executives for an International Voice Process. The ideal candidate should have excellent communication skills, prior experience in international voice support, and the ability to handle customer queries efficiently in a fast-paced environment.
nKey Responsibilities
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- Handle inbound customer calls professionallyn
- Resolve customer queries and provide appropriate solutionsn
- Maintain high levels of customer satisfaction and service qualityn
- Document customer interactions accurately in the systemn
- Meet process KPIs and performance targetsn
- Coordinate with internal teams for issue resolution when requiredn
nEligibility Criteria
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- Excellent verbal communication and interpersonal skillsn
- Comfortable working in rotational shiftsn
- Immediate joiners will be preferredn
- 1 year of international voice/sales experience is mandatory n
nPreferred Skills
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- Strong customer handling abilitiesn
- Positive listening and problem-solving skillsn
- Ability to work under pressure and in a team settingn
- Basic computer knowledge and familiarity with CRM toolsn
nWhat We Offer
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- Competitive salary packagen
- Growth and career advancement opportunitiesn
- Dynamic and qualified work environmentn
- Incentives and performance rewardsn